Vision

Jio remains committed to connecting everyone and everything, everywhere – always at the highest quality and the most affordable price. Jio also strives to build technology enabled product platforms for a Digital Society – leveraging Indian technical expertise to serve global enterprise markets.

Mission

• Connectivity for every Indian
• Superior customer experience
• Affordable data
• Best-in-class digital solutions and platforms

Strategic Advantages and Competitive Strengths

Coverage

With 99% population coverage, Jio’s reach is more extensive than the overall 2G coverage, extending to almost every nook and corner of India. More than 250 million people in the country have Jio as the only provider of broadband services. Jio’s network is backed by a pan-India 4G spectrum and the best fiber and tower infrastructure.

Quality

Unmatched network experience, consistently achieving the highest speeds in India since launch. LTE network provides best-in-class customer service, easy app-based customer interaction for recharge and query resolution, and AI-based bots ensure seamless onboarding and service experience.

Data

Jio’s network carries over 5 exabytes of data per month, among the highest globally with average per capita data usage of over 13 GB in the last quarter

Affordability

Affordable and simple pricing plans, made possible by superior technology-based operating efficiencies has led to large-scale adoption of Jio services.

Agility

An agile business model has helped Jio reduce time to market, scale efficiently and adapt quickly in an orderly manner

Operating Framework

Comprehensive Ecosystem Approach on the World’s Leading Technology Platform

Jio has made over US$50 billion investment since inception to create the largest and the most advanced digital and connectivity ecosystem in India, with a rich bouquet of successful apps and platforms. Jio has built sufficient network capacity for the next 300 million mobile broadband subscribers, over 50 million fiber homes and 50 million micro, small and medium businesses.

Reliance’s Digital Society Vision is built on the core thesis of the transformative power of data combining connectivity as an enabler with digital platforms across industry verticals.

Industry Overview

Increasing 4G Penetration

The proliferation of 4G networks in India since Jio’s launch across urban and rural India has resulted in over 700 million subscribers for network operators, including Jio. Deeper rollout of 4G-LTE networks has meant increased mobile internet penetration in rural areas to 35% versus 13% at the time of Jio’s launch. Increasing network coverage, affordable tariffs, improving device ecosystem and affordability, and new use cases should continue the transition of over 300 million 2G feature phone users to 4G over the next 12-18 months

Towards 2G Mukt Bharat (2G Free India)

Since its launch in 2017, JioPhone has upgraded over 100 million users to the digital network, but without a device ecosystem and affordable 4G devices, millions of 2G subscribers are still unable to access the basic features of internet and digital applications. JioPhone (marketed by Reliance Retail) has been instrumental in bridging this digital divide by providing affordable technology in the hands of every Indian. Further, Jio and Google have agreed to jointly develop an entry-level affordable smartphone that will help unlock the true potential of the Digital India movement.

Exponential Growth of Data Usage

Improving broadband network penetration, device and services affordability, and new use cases for digital have caused a 33% increase in data usage across the country over CY 2020 (99 exabytes of data usage in India during 2020). Mobile data usage in India is expected to quadruple to over 35 exabytes per month by 2026 with 1.2 billion smartphone users (Ericsson Mobility Report 2020) Jio, with its affordable data plans, has been the primary driver of data boom in India over the past three years.

IUC Regime for Domestic Voice Call Ends

Following the industry’s transition from Interconnect Usage Charges (IUC) to Bill and Keep (BAK) regime on January 1, 2021, Jio honoured its commitment to make off-net domestic voice-calls free as soon as IUC charges were abolished. On-net domestic voice calls have always been free on the Jio network. The transition to BAK regime is expected to hasten the adoption of more efficient technologies like VoLTE, which have a negligible cost for carrying and servicing essential voice services.

Enhancement of Spectrum Footprint

Following the acquisition of the right to use spectrum in all 22 circles across India in the March 2021 auction held by the Department of Telecommunications of India, Reliance Jio Infocomm Limited (RJIL) has completely de-risked its spectrum portfolio. Subsequently, Jio has also signed a definitive agreement with Bharti Airtel Limited, for trading of right-to-use spectrum in the 800 MHz band in Andhra Pradesh, Delhi and Mumbai circles. Post the spectrum auction and the trading agreement with Bharti Airtel Limited, Jio has expanded its spectrum footprint by 56% to 1,732 MHz. It now has the highest amount of sub-GHz spectrum with 2X10 MHz contiguous spectrum in 18 out of the 22 circles. It also has at least 2X10 MHz in 1,800 MHz band and 40 MHz in 2,300 MHz band in each of the 22 circles.

With the enhanced contiguous spectrum footprint and pan-India infrastructure, RJIL has increased network capacity to serve both its existing and potential subscribers. The acquired spectrum, with an average life of 15.5 years, can also be utilised for transition to 5G services at an appropriate time in places where Jio has developed its own 5G stack.

Performance Update

Digital Services reported another year of strong revenue and EBITDA growth in FY 2020-21 on the back of continued increase of wireless subscribers and modest growth in wireline services subscriptions. Customer engagement on the Jio network remained healthy across data and voice services, with video accounting for 70% of data usage. Jio led subscriber growth in the country with gross addition of 99 million. Gross revenue of `90,287 crore on a yearend subscriber base of 426 million and EBITDA margin of 44.4% attest to the execution capability of the Digital Services team

Business Performance

Digital platform suite becomes the lifeline of millions during the pandemic

Jio has been a pioneer in launching media and entertainment applications in the country. Its rich suite of applications and tools encompassing general entertainment, movies, music and news is available to every subscriber of the Jio network. MyJio, an industry first self-care application, has become a gateway for all digital solutions under the Jio umbrella

Leveraging its technology investments and customer engagement, Jio has indigenously developed and launched new consumer applications and use cases.

JioMart is an Indian online grocery delivery service launched in May 2020 across 200 cities and town. Customers can access JioMart through website, native apps on Android and iOS, with full integration into MyJio. The platform has expanded into selling apparels and electronics in some parts of the country. JioMart has scaled up rapidly, with more traffic, active users and orders. Kirana partnerships are being expanded, reaching over 33 cities by the end of March 2021

200

Cities and towns served by JioMart

JioMeet is a made-in-India multimedia collaboration tool that supports end-to-end encryption (credentials, signaling, voice, video and content flows). The platform allows unlimited participants and session time across all categories of users with a cloud-ready architecture that has been integrated with enterprise domains for secure video/audio conferencing. The robustness of the solution was evident when 3,00,000+ attendees met on JioMeet during the 43rd RIL virtual AGM.

3,00,000+

Attendees connected through JioMeet at the 43rd RIL AGM

Haptik is an AI assistant platform that uses natural language processing technology. It enabled MyGov Corona Helpdesk, India’s official WhatsApp chatbot helpline, to address FAQs on COVID-19. Over 30 million citizens used it during the lockdown. MyJio Virtual Assistant, powered by Haptik, handled over 5 million conversations and resolved 1.8 million queries for Jio users during the pandemic

30+ million

Citizens used Haptik during the lockdown

EasyGov

Jio’s Government to Citizen (G2C) platform has transformed the digital experience for 350 central and state government welfare schemes (PAN card, caste certificate and income certificate). Apart from spreading awareness about the PM Garib Kalyan Yojana (Government of India’s coronavirus relief scheme), 14 million eligibility checks for the Atmanirbhar Bharat Abhiyan and other schemes for migrant labourers and farmers were carried out on the platform.

14 million

Eligibility checks carried out through EasyGov for government schemes

JioUPI

Pan-India rollout of BHIM UPI on MyJio was done during the year. This provides functionalities like hassle-free Payments to Merchants (P2M) – both online and in-store – as well as peer-to-peer (P2P) recharges and bill payments with personalised dashboard for every customer, based on spending patterns and behaviour.

Hassle-free

Payments to Merchants

E-learning Solutions

Jio’s ed-tech platform, Embibe, is in advanced stages of development. Meanwhile, Jio has launched over 65 educational channels on JioTV, with national and state-specific content, in collaboration with the MHRD, NCERT and seven state governments. Education-related podcasts across 1,100 titles are being streamed on JioSaavn. The Jio Set Top Box provides access to 21 education-related applications.

This application provides a convenient alternative channel for subscribers to recharge, purchase a new connection or port into the Jio network. This P2P recharging application has had a very healthy traction and minimised the impact of the lockdown on the recharge cycle of Jio subscribers.

Technology Augments the Next-generation Digital Platform

MyJio

Jio’s first-in-the-industry self-care app has been the digital companion to the entire user base and is the most used and downloaded application in its category. This is a highly scalable and resilient platform that is powered by Jio’s inhouse AI/ML services. The various unique functionalities of the platform are

• Unified identity and profiling system across channels, apps and devices, which is enhanced based on usage patterns and behaviour
• Deep widget-based integration of other applications from the Jio ecosystem which can be modified due to a highly configurable and modular design. Single discovery point for various apps, features and modules with no additional downloads
• Contextual and targeted notifications based on customer usage and preferences
• Universal search and cart with text and voice bot, order history and tracking
• Comprehensive payments module including Jio’s own Payment Service Provider (PSP) framework for in-app UPI-based payment

JioSTB

The hybrid Set Top Box (STB) provided to JioFiber customers is the entertainment hub that uses a self-developed JioOS platform. This provides an unparalleled TV experience to Indian home based on cutting-edge technology that includes:

• Virtual assistant across multiple, native Indian languages with speech recognition and conversational skills
• User analytics-based recommendation engine based on market and promotional trends
• User-selected profile creation with content permissions, watchlists and reminders
• Integrated JioHome App with soft TV remote, soft gaming controller and ability to integrate personal cloud on TV
• Targeted ads based on user analytics across multiple ad formats
• Indian customer focused curated app ecosystem including media and entertainment, education, health and real-time video communication

Jio 5G – Empowering India’s journey towards self-reliance

India is at the forefront of the global digital revolution. Jio is accelerating the rollout of digital platforms and indigenously developed next-generation 5G stack, making it affordable and available everywhere.

Jio and Qualcomm, along with JPL’s wholly owned subsidiary, Radisys Corporation, have developed an open and interoperable interface-compliant architecture-based 5G solution with a virtualised RAN (vRAN), which will accelerate the development and rollout of indigenous 5G network infrastructure and services in India. The 5G RAN Platform has crossed the 1 Gbps milestone on the Jio 5G core network and 5G smartphones. This achievement not only testifies to Jio’s 5G credentials, but also signifies the entry of Jio and India into the gigabit 5G NR product portfolio. Additionally, the in-house development of Multiple-in Multiple-out (MIMO) and indoor 5G small cell is at advanced stages. Radio frequency capacity and coverage planning are also underway based on 4G data traffic profile. Work is also ongoing on standardising 5G device configurations by collaborating with Original Equipment Manufacturers (OEMs).

With 5G technology, Indian subscribers will experience the benefits of higher data rates, low latency communications and enhanced digital experiences across a wide array of connected devices, from 5G-enabled smartphones, enterprise laptops and AR/VR products to vertical IoT solutions.

1+ Gbps

Milestone achieved by Jio and Qualcomm’s 5G RAN Platform

Outlook

Jio is committed to creating the world’s best digital ecosystem in India, enabling the country to fully realise its socio-economic potential.

It would also enable Jio to generate adequate shareholder returns over the next several decades.

Key pillars of building this digital society would be:

• Best-in-class wireless and wireline data network for all at the most affordable prices
• Digital platforms for media and entertainment, commerce, education, financial services, health, government services, agriculture and more
• Talent pool to build on next-generation technologies such as 5G, Blockchain, AI, IoT and AR

Over the next few years, Jio will focus on creating a robust wireline network across the country, offering high-speed connectivity and a bouquet of digital services to every home and enterprise. Jio is geared up to touch the lives of over a billion Indians through its digital offerings.