Integrated Approach to Sustainable Growth


Committed to Growing with Care for the Planet

Reliance believes that the global new energy agenda needs to move from dialogue to action, from commitment to urgent implementation on the ground. Therefore, it has made a bold commitment to meet its ambitious Net Zero target by 2035.

Material Topics

  • Raw Material Security
  • Security and Asset Management

United Nations SDGs

Reliance is conscious of the need to build environmentally responsible capabilities and robust state-of-the- art infrastructures that make judicious use of nature's resources to build world-class products and services.

Reliance has always focused on the efficient use of resources and advanced digital technologies in its operations. The Company has strategies in place to ensure efficient use of all capital goods, enhancing flexibility of operations, meeting ever evolving consumer demands, and contributing to addressing global challenges such as climate change. The Company strives for total system optimisation and economies by improving its assets' efficiency, performance, and lifecycle. As a Company, its philosophy of 'We Care' has ensured that its facilities are technologically advanced, innovative, flexible and limit their environmental footprint.

Owing to the diverse set of businesses Reliance operates in, the Company relies heavily on the optimum utilisation of its manufactured capital to ensure sustained growth across businesses. Reliance Retail has crossed 15,000 stores milestone and has a direct presence across 7,000+ cities, with services in 98% of India's pin codes. Extensive supply chain network, largest network of stores, digital and new commerce platform offers Retail strategic advantages over its competitors. Exploration & Production (E&P) has R Cluster Field and Satellite Cluster field together producing ~18 MMSCMD. The Company's O2C business includes the world’s largest and most integrated O2C Complex at Jamnagar Supersite with 1.4 MMBPD crude refining capacity.

Highlights FY 2021-22

Reliance Retail crossed


stores milestone

1,732 MHz

Increased Jio’s spectrum footprint


Crude refining capacity

Petcoke Gasifier

68.2 MMT

Production meant for sale

Satellite Cluster field commissioned in April 2021

Reliance has always been a frontrunner in leveraging digital technologies to tap new market opportunities and improve business operations. The launch of Jio in 2016 with the aim of bridging the digital divide in India is a testimony to the Company’s focus on digital technologies. Post the 2021 spectrum auction, Jio's spectrum footprint has increased 56% to 1,732 MHz, which bolsters its network capacity to meet the ever increasing demand for data services.

Business Performance

Digital services

The year 2021 marks five years since Jio began its commercial operations in September 2016. Over these five years, Jio changed the communication landscape of India. With 410.2 million subscribers, Jio’s services span geographies, income, and social classes. One of the most important factors behind the steady growth of Reliance Jio is its customer centricity on the back of three key pillars: innovative products/services, affordable tariffs and plans, and network expansion and augmentation.

Jio has built a network to serve every citizen, home, and enterprise across the country with over 99% population coverage for mobility network. JioFiber services has increased its homes passed to almost 20 million. Jio’s widest and deepest market presence and ahead of the curve investment in next-generation communication and digital technologies have helped steady business growth. It has created a full stack of digital products, platforms, and services to serve evolving consumers and business needs.

Jio partners with globally established and new age platforms across the full suite of digital and connectivity services. Some of the major partnerships and milestones are mentioned below:

Reliance Jio and Google cloud have embarked on a comprehensive, long-term strategic relationship with a goal of powering 5G in enterprise and consumer segments nationwide. Google Cloud will provide a complete end-to-end cloud offering for fully automated lifecycle management of Jio’s 5G network and services.

In addition, Jio and Google Cloud will collaborate to bring a portfolio of 5G edge computing solutions to help industries address business problems. Reliance will also augment its compute workload for the Retail business taking advantage of Google’s AI/ML, e-commerce, and demand forecasting offerings. This will help Reliance leverage Google Cloud with increased reliability and performance, and the scale-up needed to respond to customer demand.

JioPhone Next jointly designed by Jio Platforms and Google was launched during the reporting period. JioPhone Next is among the most affordable smartphone anywhere globally with a unique financing option and unprecedented features like an all new Pragati OS.

Jio also partnered with WhatsApp to simplify its entire 'Prepaid Recharge' process.

Jio has relentlessly driven network improvements for enhanced customer experience through network automation, Next-Gen platform deployment, advanced analytics, and data sciences.

Jio’s 5G stack is a comprehensive 5G solution which is fully cloud native, software defined and digitally managed. 5G coverage planning has been completed for 1,000 top cities across the country based on targeted customer consumption and revenue potential using heat maps, 3D maps and ray tracing technology. Within two years of its launch, Jio has become the largest fibre broadband provider with over 5 million connected homes with an average data usage of almost 300 GB per home, per month.


Reliance’s O2C structure enables an integrated decision-making approach to maximise and optimise the entire value chain. The integrated O2C business consists of state- of-the-art manufacturing assets, including a refinery with an integrated off-gas cracker and gasification unit, aromatics, multi-feed and gas crackers, downstream manufacturing facilities, logistics and supply-chain infrastructure.

O2C business includes the world's largest and most integrated O2C complex at the Jamnagar Supersite.

O2C will focus on transforming into a Net Zero entity by transitioning from fossil fuels to renewables for energy demand and adopting a circular and sustainable business model. Optimisation, cost reduction and debottlenecking are other focus areas of the O2C business.

New Energy

Having committed to Net Zero by 2035, the Company detailed an ambitious strategy and roadmap to achieve the target at Reliance Industries’ 44th Annual General Meeting (AGM).

In this context, Reliance aims to build four Giga factories to manufacture and integrate critical components of the new energy ecosystem.

  • Solar Photovoltaic Giga Factory
  • Advanced Energy Storage Giga Factory
  • Electrolyser and Hydrogen value chain

Its existing infrastructure and materials will support the four Giga factories. The Company's Jamnagar complex will provide infrastructure and utilities to manufacture ancillary material and equipment needed to support these Giga factories so that all critical materials are available in time. The Company will also help independent manufacturers to build capabilities to be part of the ecosystem.

Over the years, Reliance has demonstrated significant engineering, project management and construction capabilities combining physical and digital technologies. Reliance aspires to repurpose these capabilities, along with major international organisations to execute and deliver world-class, renewable energy solutions.

Reliance Retail

Reliance Retail is India’s largest and most profitable retailer with a diverse omni-channel presence via integrated store concepts and digital commerce platforms. Retail’s performance demonstrates a robust business model, superior understanding of evolving consumer needs and highly capable staff. The Company operates in consumer electronics, fashion and lifestyle, grocery, pharma, and connectivity consumption baskets.

Retail's strategic advantage and competitive strength include its largest store network and strong supplier relationships that straddle across the value chain. The Company's extensive supply chain covers the length and breadth of the country and supports product design and development, serves customers across segments and deploys cutting edge technology to improve business efficiencies.

Reliance Retail continued its investments in network and infrastructure expansion. The business added ~7 new stores every day during the financial year and crossed the 15,000 store milestone. Retail is trusted by more than 193 million registered customers. It has also bolstered retail capabilities through acquisitions, partnerships, and strategic investments. During FY 2021-22, it invested over `9,700 crore. Retail made significant investments in a broad range of companies, including Just Dial, 7-Eleven, Milkbasket, Kalanikethan and Ritu Kumar. It also invested US$ 200 million in Dunzo, India's leading last-mile delivery and quick commerce player, for a 25.8% stake on a fully diluted basis.


Invested in Reliance Retail in FY 2021-22 to bolster capabilities and brand portfolio

Exploration and Production (E&P)

Reliance is India's leading deepwater E&P operator with best-in-class safety and reliability track record. The Company is committed to maximising shareholder value and conducting business in an environmentally responsible manner.

Highlights of FY 2021-22:

  • Satellite Cluster field was commissioned in April 2021, two months ahead of schedule, with peak production of 6.1 MMSCMD. Together with R-cluster field, the fields are currently producing ~18 MMSCMD and contributing ~20% of India’s domestic production.
  • Exploration is underway in the proven geological fairways.
  • Reliance has divested all its shale gas assets and exited from the business in the USA.

With the expected commissioning of the MJ field in 3Q, FY 2023, the KG D6 block will produce more than 1 BCFe/ day by FY 2024, thereby contributing ~30% of India’s gas production. This will help to meet a significant portion of India’s demand and reduce the country’s dependence on imported gas and meet the growing clean energy requirements of the nation.

Strengthening the Framework to Build a Digital-first Company

Raw Material Security

Reliance strives to enhance raw material utilisation by adopting the 3R philosophy. Efficient waste management is well ingrained into its business model, which helps in minimising dependency on raw material. The Company has deployed IT systems to understand current trends and predict future requirements based on real-time data tracking and monitoring of business operations. The Company’s O2C business focuses on cost reduction, debottlenecking and optimisation to enhance its competitive advantage. Reliance also makes strategic investments in various companies to ensure raw material security.

Reliance has partnered with several companies to build an entire green energy ecosystem. The key acquisitions and investments are mentioned in the New Energy section on page 22 and 23 of the report.

Security and Asset Management

The protection and security of assets across businesses are critical for Reliance to ensure the reliability of its operations. The Company uses analytics-led and technology-driven measures to ensure the safety of all assets. The Company's Group Security function and teams provide assurance to businesses at all levels to manage security risks through continuous monitoring and assessing emerging risks. The Company has instituted management plans for robust disaster recovery, crisis, and business continuity.

The Company is a forerunner in adopting advanced technologies and smart manufacturing processes in its value chain. It uses advanced technologies such as machine learning-based solutions to predict equipment and process health to take corrective/preventive actions and the use of drones for inspection of inaccessible points. Secured Connected System (RelianceSCS), Company's smart manufacturing system, is based on real-time information using advanced analytics to predict the future state of operations established on the foundation of securely connected sensors and systems. In addition, Global Corporate Security (GCS) officers are engaged round the clock to ensure the safety of employees, assets and operations.

Way Forward

The Company's undeterred focus on efficient use of its manufactured capital has helped deliver robust operational and financial performance across all businesses. Reliance remains steadfast on its Net Zero commitment. It will focus on the next big value creation engine - New Energy and New Materials business through its mega-investment. In 2016, the Company launched Jio with the aim of bridging the digital divide in India. Now, RIL has launched a New Energy business to bridge the green energy divide in India and globally. Reliance will continue to focus on providing a superior customer experience across its businesses. It will continue to bolster its manufactured capital through investments, acquisitions, strategic partnerships and environmentally conscious ways to meet consumer demands and tap emerging opportunities into sustainable business ventures.