The continued success of Reliance results from its power to dream and do and the unwavering trust and support of its stakeholders. The Company has always prioritised value creation for stakeholders and engaged with them transparently to understand and address their concerns. Together, the Company and its stakeholders have found ways to grow, break new ground and walk uncharted paths of success. Stakeholder engagement continues to be Reliance’s key pathway to nurture the Company’s growth trajectory, revisit existing goals and determine new heights to ascend.
Employees
Reliance provides a progressive and positive workplace that encourages employee development and enhances job satisfaction. Staying invested in its employees helps Reliance increase productivity, reduce turnover, and foster a culture of innovation.
Investors
Implementing scalable business strategies is key to ensuring financial stability and value creation for shareholders. A strong financial position is crucial for attracting and retaining investment that enables the Company to pursue new opportunities and drive continued success.
Customers
Reliance aims to strengthen its position as a preferred brand through a customer-centric approach and understanding and meeting the dynamically changing needs of customers.
Suppliers
Reliance maintains long-term relationships with its suppliers and requires them to comply with its Business Partner Code of Conduct policy. The Company believes that its suppliers play a crucial role in responsible sourcing and upholding quality and standards.
Coverage
- Human Resources
- Corporate Services
- Medical Services
- Security Services
- Investor Relations
- Secretarial & Business Compliance
Business Teams:
- Retail
- Digital Services
- O2C
- E&P
- Crude, feedstock, and fuel sourcing
- Procurement and Contracting
Frequency of Communication
Annually, quarterly, monthly,
need-based, real-time
Annually, half-yearly, quarterly, monthly, need-based
Annually, monthly, need-based,
real-time
Real-time, need-based
Engagement Topics
Employee wellbeing, health and safety, performance reviews, career development conversations, training, and upskilling
Financial performance, growth plans and strategies, shareholder returns and dividends
Customer experience, product and service quality, Reliance’s response to demands and expectations
Terms and conditions, procedures, and payments
Engagement Channels
Emails, SMS, meetings, surveys, feedback, letters, website and internal portals
Meetings, conferences, investor calls, roadshows and correspondence
Meetings, surveys, web portals
Meetings and Annual Reports, compliance filings
NGOs
Reliance collaborates with NGOs to foster holistic and inclusive development of communities and expand the impact and reach of its CSR interventions.
Communities
Reliance prioritises the well-being of surrounding communities, which strengthens its social license to operate. By contributing to the upliftment and growth of local communities, the Company can build a positive reputation, establish trust, and create synergistic relationships with the community members.
Government and Regulatory Authorities
Government policies and regulations are important factors that can shape the business environment in which Reliance operates. By staying informed about these policies and engaging with relevant stakeholders, the Company can identify new opportunities and challenges and develop strategies to achieve its goals while ensuring compliance.
Coverage
- Reliance Foundation
- Reliance Foundation Institution of Education and Research
- CSR Divisions: Retail, Digital Services, O2C, E&P
- Manufacturing division CSR teams
- Reliance Foundation
- Reliance Foundation Youth Sports
- Reliance Foundation Institution of Education and Research
- Secretarial and Business Compliance
- Legal
Frequency of Communication
Annually, ongoing partnerships
Annually, ongoing partnerships
Annually, ongoing engagements
Engagement Topics
Community development, public infrastructure development, community health and wellbeing
Community needs and expectations, financial and medical support, health, nutrition, and livelihood enhancing efforts, building capacities and training
Regulatory compliance, participation in government programmes
Engagement Channels
Meetings and correspondence, participatory development activities, project planning and implementation meetings, capacity building and communities of practice
Meetings, newsletters, surveys, fieldwork and trainings, digital services, virtual engagements
Industry representations, filings, correspondence, meetings
VALUE CREATED FOR STAKEHOLDERS
EMPLOYEES
Fostering a culture of 'We Care' through promoting a positive work environment, prioritising diversity and inclusion, supporting employee wellbeing and safety, and engagement activities.
The Company’s investment in advanced technology provides employees a platform to upskill. It also helps streamline and automate daily processes that allow employees to utilise their time efficiently.
INVESTORS
To ensure long-term business sustainability and create new revenue streams, the company is investing in multiple opportunities, including `75,000 crore in the New Energy business, and K2 lakh crore in the pan-India 5G rollout plan.
PAT DURING FY 2022-23
`0 CRORE
CUSTOMERS
Reliance Retail serves 249 million registered customers through its network of physical stores and digital commerce platforms across consumption baskets.
With 439.3 million subscribers, Reliance Jio has increased digital connectivity for people across the country. Jio also launched its 5G services across 2,300+ cities/towns.
SUPPLIERS
Reliance builds strong and long-lasting relationships with its supply chain partners through collaboration, communication, supplier development and performance management.
JioMart has showcased 60,000 artisan-made products representing 98 indigenous crafts, creating opportunities for communities and meeting the demand for locally made products.
NGOS
Reliance is deeply invested in fostering community wellbeing through various development initiatives in partnership with competent NGOs.
In FY 2022-23, Reliance Foundation collaborated with several NGOs through strategic partnerships, knowledge partnerships and partnerships for implementation support. These interventions were carried out in the areas of rural transformation, women empowerment, skilling, and disaster management, among others.
COMMUNITIES
In FY 2022-23 Reliance foundation reached more than 7.5 million people through it’s various interventions.
During FY 2022-23, through it’s Rural Transformation initiatives, 2.7+ million rural people supported to augment their livelihoods.
Reliance generated value for communities by facilitating sustainable development, fostering local economic growth, and preserving natural resources.
Reliance Foundation empowers marginalised communities through its various programmes that contribute to sustainable development goals.
GOVERNMENT AND REGULATORY AUTHORITIES
One of the highest contributors to India’s economic growth.
CONTRIBUTION TO NATIONAL EXCHEQUER
`0,0 CRORE
