MANAGEMENT DISCUSSION AND ANALYSIS → BUSINESS OVERVIEW
Digital Services

Jio is a key catalyst and driver of digital adoption in India, powered by its world-class connectivity network and a suite of technology platforms. This has put India on the global map for connectivity infrastructure and consumer technology adoption. We remain committed to driving innovation and enabling the most powerful, inclusive, and accessible Digital Society in the country.
Strategic Objective
Leverage indigenously
developed
technologies and
partnerships to
provide best-in-class
products and services
for customers across
and beyond India.
Data Traffic
Subscribers EoP
Homes Connected
5G Users
People
Industry Overview
Digital becoming a
growth engine for the
economy
With ~950 million broadband users,
India’s digital economy is growing
at a remarkable pace, driving
economic growth, employment, and
sustainable development. According to
Government of India estimates, digital
economy is expected to grow at twice
the pace of the overall economy and
contribute to one-fifth of the national
income by 2030. Key drivers of this
growth include the rapid adoption
of AI, cloud services, and the rise of
global capability centres (GCCs) in
the country. Jio is actively partnering
with Government of India in its INDIAai
mission to build a comprehensive
AI ecosystem that democratises
computer access and develops
indigenous AI capabilities.
Broadband adoption
accelerates with 5G and
Fixed Wireless
Improving device ecosystem and the
pan-India rollout of 5G have boosted
digital adoption. Jio significantly
expanded its 5G user base in India with
high per capita data usage. According
to Ericsson Mobility Report, 5G
subscriptions in India are expected to
reach around 970 million by the end
of 2030, accounting for 74% of mobile
subscriptions. The rollout of fixed
wireless infrastructure has accelerated
the growth of fixed broadband in the
country. Fixed wireless technology with
point-to-multi-point radios is taking
services to currently underserved semi
urban/rural areas. India’s fixed broadband
user base is expected to grow multifold
from the current 47 million premises
over the next few years.

Regulatory Developments
The key regulatory developments
during the year were as follows:
- Spectrum Auction was conducted in June 2024 and Jio enhanced its holdings in 1800 MHz band in Bihar and West Bengal. Jio’s spectrum footprint increased to 26,801 MHz (uplink + downlink), solidifying its leadership position.
- Government has issued the draft Rules under Digital Personal Data Protection Act, 2023 to protect the digital personal data of Indian citizens for consultation.
- TRAI issued revised guidelines under the Telecom Commercial Communications Customer Preference (Second Amendment) Regulations, 2025 to strengthen spam management.
- TRAI has released recommendations on Terms and Conditions for the Assignment of Spectrum for Satellite-Based Commercial Communication Services.
Business Performance
FINANCIAL PERFORMANCE
(` Crore) | FY 2024-25 | FY 2023-24 | Y-o-Y Change |
---|---|---|---|
Value of sales and services | 1,54,119 | 1,32,938 | 15.9% |
Revenue from operations | 1,31,336 | 1,13,176 | 16.0% |
EBITDA | 65,001 | 56,675 | 14.7% |
EBITDA margin* | 49.5% | 50.1% | (60 bps) |
*EBITDA margin is calculated on Revenue from Operations
Revenue and EBITDA growth for the Digital Services business in FY 2024-25 were 15.9% and 14.7% Y-o-Y, led by impact of tariff hike in mobility, increasing penetration of the homes business and scale-up of digital platforms. Customer engagement on the Jio network remained robust, with average per capita data and voice usage at 33.6 GB and 1,027 minutes per month across overall subscriber base of 488.2 million for the quarter ending March 2025.
Jio has led every
communication
technology transition
in India
In less than a decade, Jio has driven
India’s transition from data darkness
to data abundance. This has been
enabled by Jio’s vision and ahead of
the curve investments on 4G LTE
pre-2016, Fiber-To-The-Home in 2018,
Standalone 5G in 2022, and FWA
in 2024. Resultantly, Jio is now the
world’s largest data operator carrying
over 17 exabytes of data traffic
monthly with a ~60% share of wireless
data traffic in India.
Jio continues to work on future communication technologies and is actively researching and developing 6G technology, aiming to be a global leader in its development and deployment. To augment our technology leadership in building terrestrial networks, Jio is also building its own Satellite communication platform and partnering with SpaceX to offer Starlink’s broadband internet services to its customers in India.
Jio strengthens market
leadership across
mobility and fixed
broadband
As of March 2025, Jio had ~191 million
5G users on its network contributing
~45% of its wireless data traffic. Jio’s
True5G network is the most awarded
and shows a significant lead on
performance and availability metrics
across most network performance
measurement platforms like
OpenSignal and Ookla.
Jio has connected ~18 million homes as of the end of FY 2024-25 and has accounted for ~85% of the total new additions in the industry during the fiscal year. Jio’s AirFiber solution has been the primary reason for the acceleration in pace of home connects extending reach to all parts of the country, especially beyond the top 1,000 cities. Jio remains confident of connecting 100 million homes with a combination of Fiber and AirFiber broadband solutions bundled with digital TV and on‑demand entertainment.
Ecosystem approach to
Consumer and Enterprise
Digital Services
Jio offers its 488 million+ users
access to a wide and engaging
suite of applications across multiple
entertainment use cases – live digital
TV, video and music streaming, games,
education, among others. This is
complemented by MyJio, India’s largest
connectivity self-care application which
serves as a platform to access the entire
digital services offering across Jio and its
partner ecosystem.

Jio’s Set-top box is a digital gateway with high engagement levels and average daily usage of over 5 hours in every home. Our new offerings, the JioAICloud, a consumer cloud storage service, and JioPC a cloud based scalable compute platform would make AI accessible across our customer base.

Jio is also growing as an end-to-end managed services partner of enterprises offering best in industry scalable connectivity bundled with Cloud, Internet of Things (IoT), Managed Wifi, Private 5G and host of industry specific solutions.
AI to drive incremental
multi-decade growth
With an aim to streamline AI adoption,
Jio is developing a comprehensive suite
of tools and platforms called JioBrain, a
powerful AI service platform that can be
offered to enterprises across industries.
This is currently used in different parts of
Jio operations like network planning and
maintenance, resource optimisation and
customer services. Jio will leverage its
expertise in infrastructure, networking,
operations, software and data, and
collaborate with its global partners to
enable world’s lowest AI inferencing cost
in India to make AI available Everywhere
for Everyone.

SCOT Analysis
STRENGTHS
- One of the most advanced and integrated connectivity networks globally.
- Deepest digital and physical distribution footprint on a pan-India basis.
- A complete suite of digital platforms across consumer and enterprise offerings.
CHALLENGES
- Unforeseen disruptions in the global technology supply chain.
- Need to drive the development of a robust device ecosystem across form factors to support future technologies.
- Continued investment in creating relevant use cases and deepening user engagement across digital platforms.
OPPORTUNITIES
- Jio’s pan-India True5G network is well-positioned to lead the 5G transformation.
- Jio’s extensive fiber network and pioneering fixed wireless rollout are poised to connect 100 million premises with digital solutions.
- Opportunity to advance compute infrastructure in India with AI.
THREATS
- Disruptive technological changes could make current technologies obsolete.
- The entry of a new disruptive player or price competition could impact long-term returns.
OUTLOOK
Jio is extending its leadership in technologies like 5G, fixed broadband and converged networks, to now address the huge opportunity provided by AI services. Jio’s leadership in network, consumer and enterprise technologies will maintain its distinct competitive advantage. These indigenously developed technologies are being deployed at scale across India and will be taken to the rest of the world. This will ensure a long runway of growth and consistent shareholder returns.