Social and Relationship Capital
Fostering sustainable communities and inspiring a Viksit Bharat
UN SDGs
Management Approach
Reliance’s nation-building philosophy fosters strong ties with communities, customers and suppliers. Guided by its Corporate Social Responsibility Policy and Business Partner Code of Conduct, the Company integrates social responsibility across its value chain, supporting India’s Viksit Bharat vision.
Community Development
Since 2010, Reliance Foundation has
impacted over 8.6 Crore lives across
India through various social welfare
initiatives, significantly improving quality
of life.
In FY 2024-25, Reliance Industries
Limited spent ` 2,156 Crore towards
CSR, reinforcing its commitment to
community empowerment through
diverse programmes focused on rural
transformation, education, health,
women empowerment, disaster
management, arts, culture and heritage,
and animal welfare.
Customer Satisfaction and Digital Engagement
Customer satisfaction remains central to Reliance’s strategic vision. In FY 2024-25, the Company made notable strides across all business segments by delivering enhanced value through innovation and digital solutions. In the O2C segment, Reliance advanced circularity with green products and improved service efficiency using AI-driven insights and proactive customer engagement. Reliance Retail has enhanced its in-store interactions by providing staff with advanced training and requisite tools, enabling them to deliver personalised and efficient service. Reliance Jio continues to lead India’s digital transformation with 488 Million mobile and fixed broadband subscribers including ~191 Million Jio True 5G users. Jio drove the growth of fixed broadband industry with ~85% share of new subscriber additions. Over 50% of new Jio AirFiber users came from beyond top 1,000 towns. Jio also launched JioAICloud with up to 100 GB free cloud storage powered by AI enabled features — enhancing digital inclusion and exceeding customer expectations.
Sustainable Supply Chain Management
Reliance upholds responsible business practices through its Business Partner Code of Conduct (BPCOC), which sets clear expectations for ethical operations and ESG compliance among its partners. This framework promotes integrity while emphasising fair labour standards, prohibiting child labour, forced labour and discrimination and fostering safe and healthy workplaces. Reliance also collaborates with external agencies to conduct third-party assessments of high-spend suppliers, ensuring their sustainability practices align with the Company’s rigorous standards.
Reliance O2C has implemented a comprehensive Sustainable Procurement Framework to embed ESG principles across its value chain. This includes governance mechanisms, Supplier Code of Conduct, adherence to standards including ISO 45001 and OSHAS 18001, SOPs, internal stakeholder trainings and regular supplier engagement including trainings and third-party assessments of suppliers.
Reliance Retail promotes inclusive growth by expanding its sourcing from tribal areas, local artisans and women entrepreneurs. Its “Crafts of India” initiative includes more than 2,500 sellers, empowering ~50,000 artisans across 24 states. Jio advanced supply chain sustainability by engaging suppliers on Scope 3 emission reductions, aligning with its 1.5°C decarbonisation pathway. The Company monitors compliance with its Supplier Code of Conduct by evaluating suppliers’ performance in areas with elevated ESG risks and encourages them to adopt sustainability programmes.
Outlook
Reliance’s growth is anchored in its commitment to integrated development, driving innovation, inclusion, and sustainability across all businesses. With a clear focus on achieving Net Carbon Zero by 2035, the Company is investing in clean energy, digital transformation, and circular economy solutions. By empowering talent, enabling MSMEs, and expanding access to technology and services, Reliance aims to foster inclusive development and shape a resilient, future-ready ecosystem—contributing meaningfully to India’s vision of a Viksit Bharat.
