Highly-engaged Billion
Broadband Users
Driving Need for New
Digital Use Cases
India's broadband subscriber base
crossed 1 billion across Mobility,
Wireline and Fixed Wireless Access
(FWA) during the year. These billion
users are highly engaged with average
monthly data consumption of over
25GB on mobile devices and that
on home broadband being almost 10x of the usage on mobile network.
According to Ericsson Mobility Report,
Indian smartphone users will have the
highest digital engagement across
users globally with average per capita
data usage at 65 GB/month. Improving
network quality with rapid adoption of
5G and FWA and India's Digital Public
Infrastructure are the key drivers.
This scale of engagement is attracting
global technology companies to offer
best-in-class digital services across AI
tools, cloud compute, and media and
entertainment, among others.
Key regulatory developments during
the year:
-
TRAI is carrying out consultation
for Spectrum Auction in IMT bands,
including the upper 6 GHz and 600
MHz bands.
-
TRAI recommended reducing
spectrum usage charges for
microwave spectrum and E-Band to
a uniform charge of 0.10% of AGR.
-
Government has notified the
rules under Digital Personal Data
Protection Act, 2023 to protect the
digital personal data. Progressive
implementation timelines are
provided, and the rules will come into
full effect by May 2027.
-
TRAI recommended the
implementation of Calling Name
Presentation (CNAP). Operators have
implemented the on-net CNAP while
testing for off-net CNAP is underway.
Jio's Deep-rooted
Engineering and Tech
Culture is Catalysing
Innovation
Jio has been at the forefront of
India's digital transformation with
investments in new technologies to
provide customers with differentiated
value proposition. This has resulted
in more customer engagement
and expanding use-cases of digital
services to streaming, cloud gaming,
cloud computing, and AI. Jio's
platform is built on an end-to-end
proprietary technology stack with core
capabilities across:
-
Network: Standalone 5G stack,
Indigenous UBR Technology, OSS/BSS Systems
-
Device engineering: JioBharat, Jio
Set-Top-Box, 5G Radios, Jio Frames
-
Software and operating systems:
Jio TeleOS, JioBharat OS
-
Applications: MyJio App, JioTV+
JioSaavn, JioAICloud, JioPC and,
JioGames
Innovation is integral to Reliance's
DNA, and drives multiple aspects of
its business operations, leading to
cost efficiencies, reduced time-tomarket,
optimised network planning
and rollout, and real-time performance
management. This includes innovative
distribution architecture, use of
digital twin in neural maps and AI
tools for optimisation across network
and operations.
Reliance is committed to its
vision of 'AI Everywhere,
For Everyone'
Jio created data economy in India
and now Reliance is aggressively
pursuing its strategy to build sovereign
AI infrastructure in India. To support
this, RIL has recently announced a
plan to invest ₹ 10 lakh crore for the
development of multi-gigawatt (GW)
scale AI-ready data centres, creating a
sustainable, high-performance compute
backbone that will bring the cost of
AI down for every Indian citizen. By
combining domestic compute capacity
with localised, multilingual, voice-first
platforms, Reliance will empower
everyone - from farmers and students
to large corporations - to innovate and
compete with cutting-edge AI solutions
and services.
Jio Extends Market
Leadership across Mobility
and Fixed Broadband
As of March 2026, Jio had over 524
million total customers, including 268
million+ 5G users and 27 million+ fixed
broadband connections. In three years
since its launch, Jio's True5G network
has surpassed the scale of Jio's 4G
network and now accounts for 55% of
wireless data traffic. Jio's proprietary
point-to-multi-point Unlicensed
Band Radio (UBR) technology has
significantly increased market reach
and the capacity to connect premises
with fibre-like fixed broadband connectivity giving up to 1 Gbps
symmetrical bandwidth. This has driven
Jio's fixed broadband market share to
~43% as of March 2026.
Jio's unparalleled coverage and capacity
are enabling global scale engagement
on its network which carried over 241
Exabytes of total data traffic during
FY 2025-26, growing 30.8% Y-o-Y
and making it one of the largest data
operators globally. The scale of Jio's
digital transformation is diversified
across demographics, income brackets
and geographic locations.
Jio Provides Nation-Scale
Gateway to Digital India
Extensive pan-India reach, large,
diversified and highly engaged
customer base, together with multilayered
access ecosystem, makes Jio
a highly preferred gateway to digital
India. It has an extensive multi-layered
phygital network for providing seamless
access of owned and third-party digital
services, including:
- MyJio App to enable personalised
digital discovery and access to a
large library of digital services.
- Jio Set-top-box and Jio TV+
application to enable at home digital
use cases across entertainment,
cloud compute, cloud gaming and
smart home solutions.
- Pan-India network of localised
and scalable physical touchpoints
with feet-on-street personnel
trained for sales, installation and
customer service.
During the year, Reliance Intelligence
partnered with Google, providing
Millions of Jio users with 18 months of
complimentary access to Google AI Pro
(Gemini).
On the enterprise front, Reliance
Enterprise Intelligence Limited (REIL),
was established as joint venture
with Meta to leverage Meta's open-source
Llama models and Reliance's
vast enterprise and SMB footprint to
deliver 'enterprise-ready AI' solutions.
In addition, Jio also partnered with
Jio BlackRock and JioHotstar for joint
go-to-market development offering Jio
customers unique value proposition
across multiple use cases.
Taking Technologies
Developed in India to
Global Markets
Jio's digital service offerings are based
on indigenous technologies which
enables control over the entire value
chain. After large-scale development
of 5G and FWA stack in India, Jio as
a managed services provider would
provide its proprietary network
technologies in select international
markets in partnership with local
operators. This will include cloud-native
RAN, 5G core, OSS/BSS platforms,
UBR-based FWA, JioBharat, JioTV+
and Jio Set-top-box.
