BUSINESS REVIEW
Digital Services
306.7 million

Subscribers for Reliance Jio

Ranked

#1

In India by Adjusted Gross Revenue

MAJOR PRODUCTS AND BRANDS

Jio4GVoice

VoLTE and rich communication on all phones

MyJio

Manage your Jio
account

JioNews

Complete package for digital news and magazines

JioSaavn

Music for you. Anytime, Anywhere

JioHealthHub

Your digital
health vault
 

JioTV

Live and Catch Up TV on the move

JioCinema

Entertainment at your fingertips

JioCloud

Store and access your files from anywhere

JioNet

Gateway to India’s
largest Wi-Fi network
 

Embibe

Education
platform

JioChat

Free chat, SMS, voice and video calls

JioSecurity

Protect your phone, secure your data

JioGST

GST service
provider
 

JioMoney & Jio Payments Bank

Experience cash-free living

JioSwitch

Secure file transfer and share

VISION & MISSION
Narrowing the Urban-Rural Divide

VISION
To connect everyone and everything, everywhere – always at the highest quality and the most affordable price. Jio’s vision is to transform India with the power of digital revolution

MISSION

  • Connectivity for every Indian
  • Superior customer experience
  • Affordable data
  • Best-in-class fixed-line solutions platforms
MEGATRENDS

1 Mobility as First Screen for Internet Low fixed-line penetration (<7% of households) and improving mobile device ecosystem to lead to >800 million mobile internet users

2 Smartphone Transition Of the 850 million unique user base, only 400 million are smartphone users. This provides a huge runway for growth.

3 Narrowband IoT* Non-mobile IoT devices to reach >1.3 billion in India by 2022, finding utility in home and enterprise applications

4 Technology Platforms Data network proliferation will lead to platforms that will digitise customer lifecycle across ecosystems

5 Narrowing the Urban-Rural Divide Low rural Internet penetration at 25% vis-à-vis 93% for urban markets presents opportunity to expand digital consumer services.

Know More

*Source: FICCI Media and Entertainment Report 2019

STRENGTHS

Coverage Jio’s 4G coverage has allowed it to serve underpenetrated areas and is approaching its target of 99% population coverage

Capacity Extensive infrastructure deployment with multiple spectrum band gives Jio unparalleled network capacity, low latency and high speed

Distribution Jio has set up an extensive distribution network of over 7,600 Jio Stores (through Reliance Retail) and over 1 million retail touchpoints to serve its expanding customer base

ILLUSTRATION

Providing prompt relief during natural disasters


Action
Resumed network services during Kerala floods within 24 hours and helped BSNL resume services in Munnar

Scale of Impact: Connectivity
services in Kerala


Outcome
Helping people connect with
families by restoring network

JioPhone empowering women in rural India


Action
Enable rural women to access the Internet and share information on education, health, family welfare, farming and government schemes

Scale of Impact: Women in rural India (e.g., the e-Sakhi programme run by the Government of Rajasthan)


Outcome
Social and economic development of women in rural India, thereby accelerating India’s digital revolution

PERFORMANCE