Privacy Policy

Data Privacy Policy

By entering this website, the visitor consents to the terms of this policy. By submitting his/her Information to RIL, the visitor will be treated as having given his/her permission for processing the same in a manner provided in this policy.


At Reliance Industries Limited (RIL), RIL respects the privacy of individual/visitor and is committed to take reasonable precautions to protect information consisting of Personal information and `Sensitive Personal Data or Information’ (SPDI) (“Information”) of visitors of this RIL website and comply with all legal, regulatory and/or contractual obligations related to privacy. RIL has adopted the “Privacy by Default” principles in its approach to data privacy i.e. privacy of data and information is upheld first by default.

This policy covers the processing, storage and access to Information as required under lawful and/or contractual activities with RIL or otherwise required in the normal course of business. It describes RIL’s policies and procedures on the collection, usage and disclosure of Information provided/received by natural persons and meets the requirements established under:

  • The Information Technology Act, 2000 – Section 43A;
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
1. Scope

This policy applies to all visitors of this RIL’s website.

2. Information covered by this Policy

This policy applies to Information collected and processed by RIL consisting of following:

2.1 Personal information is information related to a visitor, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.

2.2 Sensitive personal data or information (“SPDI”) is such personal information that is collected, received, stored, transmitted or processed by RIL, consisting of:

  • Password;
  • Financial information such as bank account or credit card or debit card or other payment instrument details;
  • Physical, physiological and mental health condition;
  • Sexual orientation;
  • Medical records and history;
  • Biometric information;
  • Any detail relating to the above personal information categories as provided to RIL for providing service; and
  • Any of the information received under above personal information categories by RIL for processing, stored or processed under lawful contract or otherwise.

Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.

3. Purpose

RIL shall collect and use Information for legitimate business purposes in order:

  • That a visitor may download product information, order products and take advantage of certain other features of RIL’s website;
  • To provide information or interactive services through this website, to the visitor’s e-mail address or, where the visitor wishes it to be sent by post, to the visitor’s postal address;
  • To seek the visitor’s feedback or to contact the visitor in relation to the services offered on RIL’s website;
  • Sexual orientation;
  • To process orders or applications submitted by the visitor;
  • To administer or otherwise carry out RIL’s obligations in relation to any agreement that the visitor may have with RIL;
  • To anticipate and resolve problems with any goods or services supplied to the visitor;
  • To create products or services that may meet the visitor’s needs;
  • To process and respond to requests, improve RIL’s operations, and communicate with visitor/s about RIL’s products, services and businesses; and
  • To allow the visitor to subscribe to RIL’s news alerts.
4. Collection of Information

Only minimum Information required to meet the purposes mentioned in this policy shall be collected from the visitor/s. Neither RIL nor its representatives shall be responsible for the authenticity of such Information provided by the visitor/s. As normal business practice, RIL may collect Information in order to enable the secure online authentication, interaction and transaction with natural persons. This may include the installation of cookies and the collection of other session data.

5. Access, Correction of Information and withdrawal of consent

Any modifications / corrections required to the Information can be carried out on the website. In the event the visitor is unable to do so due to lack of functionality in RIL’s website and / or the visitor wants to withdraw his / her consent to provide SPDI, he / she may contact the Grievanceofficer, the details whereof are provided in clause 8 of this policy.

6. Retention, Processing and storage of Information:

6.1 RIL shall retain Information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this policy.

6.2 RIL has implemented required security practices and standards in line with the global standards and have a comprehensive documented information security program and policy in place, which contains managerial, technical, operational and physical security control measures that commensurate with the information assets being protected with RIL’s nature of business. It is being reviewed periodically to keep pace with business, technology and regulatory changes.

7. Disclosure of Information

7.1 RIL shall not use or disclose Information for purposes other than as mentioned in this policy, except with the consent of visitor providing such Information or as required by law. However, RIL may be legally required to disclose the Information in the following cases:

  • Where the disclosure is necessary for compliance of a legal obligation;
  • Where mandated under the law by government agencies to disclose such Information.

7.2 Where necessary, RIL may disclose Information to business partners or third parties during the normal course of business for the purposes mentioned in this policy. In such cases, RIL will only share Information related data when RIL is assured that:

  • The Information is processed legitimately and appropriately by the business partner or third party in line with the established consent or in line with legal requirements.
  • The business partner or third party has adopted a reasonable and equivalent level of security practices and procedures to ensure security of the Information shared.
8. Feedback or Concern

For feedback or concern, if any, kindly contact:

Mobility Privacy Policy

We are committed to protecting the privacy of the users ("you" / "your" / "yourself") of this website / Mobile Applications offered by us (collectively, "Applications") and have provided this privacy policy ("Policy") to familiarize you with the manner in which we use and discloses your information collected through the Applications. This Policy forms part and parcel of the End User License Agreement ("EULA"). Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the EULA.

The terms of the Policy provided herein govern your use of any and all of the Applications and the information accessible on or from these Applications. The Policy also lays down how we may collect, use and use any information you provide.

We reserve the right, at its discretion, to change, modify, add or remove portions of this Policy at any time. We recommend that you review this Policy periodically to ensure that you are aware of the current privacy practices.

Use Of Information

1. You may need to provide us with your Personal Information while using any of the Applications. The information so provided by you to us or otherwise captured by us may be used for a number of purposes connected with business operations which may include the following:

  • Processing orders or applications;
  • Provisioning of services, testing or improvement of services, recommending various products or services;
  • Dealing with requests, enquiries and complaints, customer services and related activities;
  • Responding to your queries and fulfilling your requests for information regarding the Applications;
  • Notifying you of any new offers or services and sending you important information regarding the Applications, changes to any of our policies and/or other administrative information;
  • Keeping you informed about the latest content available on the Applications and special offers with respect to the same;
  • Conducting internal reviews and data analysis for the Applications;
  • Improving the services and content on the Applications;
  • Protecting the integrity of the Applications; and
  • Responding to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

2. Your Personal Information will be kept confidential to the maximum possible extent and will be used to support your relationship with us, to notify you of any updated information and new activities and other related functions offered by us. Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain. Further, any comments, messages, blogs, scribbles etc. posted/uploaded/conveyed/communicated by users on the public sections of the Application becomes published content and is not considered personally identifiable information subject to this Policy.

3. We may use Personal Information to verify whether you are entitled to access and use the Applications and the products and services made available through the Applications. This Personal Information may also be used to enable us to enhance your experience of the Applications.

4. Further, with respect to Non-Personal Information automatically collected and stored in files, we use this information to understand and analyze trends, to administer the Applications, to learn about user behaviour on the Applications, and to gather demographic information about the user base as a whole. We may use this information in its marketing and advertising services. We may also use such information to measure traffic patterns on the Applications.

If you have questions or concerns about this Policy, please contact us at